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BANDA & GUEST HOUSES TERMS AND CONDITIONS

The terms and conditions below are applicable to the KWS staff and external clients/ guests.

Booking Policy

1. For bookings made more than 7 days in advance, a deposit of 50% should be paid within 72 hours for the booking to be confirmed.
2. The balance should be paid at least 7 days before the day of use.
3. Unconfirmed bookings will be allocated to those clients in the waiting list.
4. Full payment will be required for any booking made within 7 or less days
5. If the number of Non-Residents equals or is higher than that of Residents, Non Resident fee applies
6. Mode of payments:
   
   1. Payment to HQs cash office
   2. Payment to Park/Reserve cash office
   3. Payments to KWS bank collection accounts
   4. Payment to KWS through the Mpesa pay bill number

Cancellation Policy

Any cancellation by the client will be charged a cancellation fee as below;

Processing of Refund

Client requests for a refund in writing and attach the original receipt of the payment

Marketing & Business Development shall ascertain that the client did not utilize the service/facility and request Finance in writing to process refund

Finance shall process the refund to the client in accordance with the cancellation policy and the refund process takes two weeks.