BANDA & GUEST HOUSES TERMS AND CONDITIONS
The terms and conditions below are applicable to the KWS staff and external clients/ guests.
Booking Policy
- For bookings made more than 7 days in advance, a deposit of 50% should be paid within 72 hours for the booking to be confirmed.
- The balance should be paid at least 7 days before the day of use.
- Unconfirmed bookings will be allocated to those clients in the waiting list.
- Full payment will be required for any booking made within 7 or less days
- If the number of Non-Residents equals or is higher than that of Residents, Non Resident fee applies
- Mode of payments:
- Payment to HQs cash office
- Payment to Park/Reserve cash office
- Payments to KWS bank collection accounts
- Payment to KWS through the Mpesa pay bill number
Cancellation Policy
Any cancellation by the client will be charged a cancellation fee as below;
Time of cancellation
Cancellation fee per unit
A
31- 60 days
25% of the deposit
B
15- 30 days
50% of deposit
C
14-7 days
75% of deposit
D
0-7 days
100 % of the total accommodation fee
E
"No-show"
100 % of the total accommodation fee
Processing of Refund
Client requests for a refund in writing and attach the original receipt of the payment
Marketing & Business Development shall ascertain that the client did not utilize the service/facility and request Finance in writing to process refund
Finance shall process the refund to the client in accordance with the cancellation policy and the refund process takes two weeks.