Kinna Cottages (Big)

BANDA & GUEST HOUSES TERMS AND CONDITIONS

The terms and conditions below are applicable to the KWS staff and external clients/ guests.

Booking Policy

  1. For bookings made more than 7 days in advance, a deposit of 50% should be paid within 72 hours for the booking to be confirmed.
  2. The balance should be paid at least 7 days before the day of use.
  3. Unconfirmed bookings will be allocated to those clients in the waiting list.
  4. Full payment will be required for any booking made within 7 or less days
  5. If the number of Non-Residents equals or is higher than that of Residents, Non Resident fee applies
  6. Mode of payments:
    1. Payment to HQs cash office
    2. Payment to Park/Reserve cash office
    3. Payments to KWS bank collection accounts
    4. Payment to KWS through the Mpesa pay bill number

 

Cancellation Policy

Any cancellation by the client will be charged a cancellation fee as below;

 

 

Time of cancellation

Cancellation fee per unit

A

31- 60 days

25% of the deposit

B

15- 30 days

50% of deposit

C

14-7 days

75% of deposit

D

0-7 days

100 % of the total accommodation fee

E

"No-show"

100 % of the total accommodation fee

 

 

Processing of Refund

Client requests for a refund in writing and attach the original receipt of the payment

Marketing & Business Development shall ascertain that the client did not utilize the service/facility and request Finance in writing to process refund

Finance shall process the refund to the client in accordance with the cancellation policy and the refund process takes two weeks.

Capacity

4

Boarding Basis

Non-ResidentPrice

$160.00

Resident Price

7,000.00 KES